b'Member News July 2020 9IET updatesIET Member andCustomer Survey 2019Thank you to those who participated in the2019 IET Member and Customer Survey.The IET Member Survey aims to provide a high-level barometer of the value of IET membership as perceivedby members and provides a valuable indicator andhistorical benchmark of member satisfaction. Responsesare considered by the IET as part of a wider pictureof member feedback and continuous improvement. The survey was conducted online, launching in October 2019 and closing in November 2019, and was open to the entire IET membership base; an approach that was first adopted for the 2015 survey. Selected questions were also open to non- and former IET members for the first time. The survey is biennial, taking place every other year. The last IET member survey was conducted in 2017.The 2019 survey achieved a total of 7,338 responses (6,780 members; 282 non-members; 276 former members)a 4%-member response rate (2017 Survey received a response of 7,764).Some of the key survey findings from the 2019 survey include: The membership value score of 3.44 (averageMembers overwhelmingly agree with the score on a 1-5 scale) has increased since the laststatements: I am proud to be a member of thesurvey, when it was 3.29. The value score has IET (79% rate 7-10 where 10 is agree very strongly) risen every year since 2015 when it was at 3.19. and It is important for the IET to provide aAt an overall level, the top three most importantcollective voice for the profession (87% rate 7-10 aspects of membership are: Being part of awhere 10 is agree very strongly).respected professional body, Professional It would be desirable to have stronger agreement recognition and status and Access to up-to-datewith the following statements: The IET helps me knowledge, research and resources. develop my professional knowledge and skills: 48%Among those that have held their membership rating 7-10 (where 10 is agree very strongly); The for less than or equal to two years, almost seven resources provided by the IET support my career: in 10 feel that membership has met or exceeded45% rating 7-10 (where 10 is agree very strongly); their expectations. The IET understands the issues that matter to me: 41% rating 7-10 (where 10 is agree very strongly).Full 2019 survey results can be seen within Member News Online: theiet.org/member-survey-2019 Results are being discussed by IET Council and the Board of Trustees. Please note that the next IET Member Surveyis due to take place in Q3 / Q4 2021. We encourage all members to take part and have their say.For further information about the survey, please contact Oliver Kelly: okelly@theiet.org'