b'cired2021.orgSession 6:DSO CUSTOMERS, REGULATION AND BUSINESS MODELSSession 6 focuses on a future electrical system with new business models, active customers, flexibility, risk management and digitalisation as key parts of the energy transition. Future regulation needs to foster and enable R&D and investments in new marketplaces and network services when microgrids and energy communities open the door for example, the mass-roll-out of e-mobility, local energy optimisation and local markets. Security and privacy by design must have high priority in the light of ongoing digitalisation, where security of supply, customer data, new data platforms and IoTs are being challenged by the cyber threat.At the same time the asset/risk management and business optimisation is still key for the DSO.Ageing networks need to be replaced in the near future. But what impacts, strategic choices, options and limitations are crucial for the DSO to understand and handle when the future is changing?REGULATION ENABLING FLEXIBILITY AND NEWELECTRIFICATION, ACTIVE CUSTOMERS AND BUSINESS MODELS LOCAL ENERGY COMMUNITIESSufficient regulation (roles/business model/income)Engaging the customerfor the DSO to support the energy transition New customer demands and future of prosumers TSO/DSO cooperation and information exchange Coping with electrification of transportNew market concepts and roles Local energy optimisation (electric, heating, cooling)Experience from implementing Clean Energy PackageImplementing Citizen Energy Communities (CEC)and Network Codes Different solutions for local markets Dialogue based regulation Smart Cities New tariff structures Experience with demand responseQuality regulation benchmark Integrating markets and implementing local marketsNew aspects in regulation (storage/charging/localHow DSOs support sustainabilitymarkets) Off-grid; a real alternative? Estimating and enabling flexibility potentialIncentives for reducing losses, improving energyINFORMATION AND DIGITALISATION DRIVING efficiency and increasing network utilisation THE FUTURE DSO BUSINESSDSO RISK MANAGEMENT IN A DISRUPTIVEUsage of smart meter informationENVIRONMENT Information platforms and data hubsAccess to data, exchange/sharing of dataBusiness steering through risk management Analytics & AI case studiesInformation management and cyber security Demand prognosisAdapting to increased climate risk Added value through additional data sources likeHandling GDPR within the DSO responsibility GIS, weather, statistical etc.Securing necessary (new) skills and competencesBalance investment timing vs riskUse of risk standards to improve business performance08'