AF Amistad High School Family Handbook 2017-2018 | 28 decision. The Board or its designee will send a written decision to the parent within 10 business days of receiving the letter or form. (Please note that the Board or its designee will refer complaints that have not gone through steps 1-3 back to the school.) The SSM will put a copy of the complaint form and Board’s response in the scholar’s file, and the SSM will also ensure that a summary of the complaint and resolution is logged in the school’s scholar information system. Please note that if an individual or group voices a complaint at a public meeting of the School’s Board of Directors or to individual Directors, Directors shall not respond to the substance of the complaint, but instead shall thank the individual or group for their time and direct them to this complaint procedure. Step 5: Written Complaint to the Authorizer: If the parent is not satisfied with the Board’s decision, the parent may present their concern to the Connecticut State Department’s Charter School Office. These organizations will investigate and respond. The parent can get contact information for the authorizer from the school’s front desk. (Please note that the school will ask the authorizer not respond to complaints that have not gone through steps 1-4.) Please note that if the school gets multiple complaints on the same or a similar subject, the school may elect to consider all of the complaints in one process. We do this because responding individually to similar complaints could take an undue amount of time on the part of school staff. The process described above is designed so that parents/guardians can speak with the staff members who are most directly involved with the situation. Usually, this is the best way to resolve a concern or complaint. Parents do have the right, however, to submit concerns directly to the board or to authorizers. Grievances Related to Discrimination Issues Achievement First does not condone or tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation or disability in admission or access to, or treatment, or Teacher or Staff Member (Phone or In-Person Conversation) Principal (Letter or Form, Copied to School Services Manager) Regional Superintendent (Letter or Form) Board Chair/Designee (Letter or Form) Authorizer (Letter or Form)