b'Partner News Autumn 2021 23Enterprisefrom her previous employer; an Australian- He gives a very stark illustration ofBobs experience is very much home grown. based smart transformer developmentcustomer relations: An industrial customerA Wiltshire boy born and bred, he went company. As weve seen recently, Australiaactually turned up at a substation becauseinto the construction industry straight has a lot of problems relating to solarhe couldnt contact the distributor. Hefrom school, before a friend working at generation. This is really helpful lookingarrived and explained what was happeningFundamentals offered him some part-time towards the future and what we can doto his appliances which were burning outinstallation work. I started with the basics, about it, she said. All my experiences havebecause of low voltage. This promptedmainly manual tasks, and Ive never looked amalgamated and shaped me into who Istudies which led to automated voltageback. Now in product development and am today and Im grateful for all of them. regulation of the countrys grid.customer support there isnt a day when I come to work and dont learn something Africas energy challenges have alsoNow developing Fundamentals automatednewit keeps me thinking and progressing. influenced Abu. A degree and Mastersvoltage regulation systems, he states: I led to an operations engineering role infully appreciate the benefits, and this helpsCultural changehydro-electric power and sub-stations.inform my work with our customers.Change appears to be the motivation and inspiration for each of the team members.Working in Sierra Leone, he witnessedLike Elizabeth, Esraas past solar energyFor Esraa its about understanding the first-hand the issues of an entirely manualexperience may now help shape powercustomer: You have to invest in yourself voltage regulation system: Operatorsdistribution systems of the future. Afterto know more about their systems and had to constantly monitor voltage toan Electrical Engineering degree, shehelp them achieve a better experience.manually regulate it if it dropped belowjoined a Jordan-based engineering and or went above set thresholds. Sometimesconstruction consultancy which allowedFor Abu its about adding value to DNOs: they were distracted, so customersher to work with global clients.Im aiming to see how we can influence suffered considerable voltage drops. the reduction of power outages and save significant costs for DNOs. Of course, I want to do that using Fundamentals products, but I really want to see that change happen whatever the brand.Elizabeth wants to take DNO change even further: Id like to help DNOS be a part of enabling a net zero future - taking up new technologies such as solar and wind-power, EV charging points and so on. Enabling them to change the world and make an impact.And, according to Bob, Fundamentals can certainly deliver industry-changing innovation: The CLASS project with ENW is arguably the biggest weve undertaken to date so to implement it, support it and come out of it with a positive reputation and strong, ongoing customer relationship has made us all proud.Yet, despite its international aspirations, Fundamentals has managed to retain an environment and ethos that reflects its roots. Whats always been there is the family atmosphere and the family-run feel to the company, Bob states. I think that attitude comes across in the support customers receive and I believe its a fundamental reason why we have such good relationships with our customers.Elizabeth Macharia'