b'Partner News Winter 2020 19Enterprisehope to see how these patterns changeBy looking at the happiest employeesreally helpful trends, navigate potential issues year-on-year and begin to predict unhappywe also find interesting trends,and ensure that a ready solution is givenperiods in the workplace effectively. highlighting things such as great(where possible) to avoid any prolonged project teams, good leadership,periods of unhappiness amongst employees.What happens withpreferred work locations and clients.individual employees? Overall, the wellness and happiness of our We consciously havent made the emoticonsThese results help to guide us when itstaff contribute to the functionality anda high-profile issue. Lets be honest, you comes to learning what keeps our employeesprofitability of the business. Happy dont want your manager knowing whenhappy and the factors that contribute to this.staff perform better and foster a better youve had a bad week, resulting in HRThe happiness of everyone at Firstco is reallyworking environment amongst peers.constantly scheduling meetings andimportant to us and the emoticons go someasking you whats wrong. Were prettyway to helping us stay on topWe know that we cant magically make our sure that sort of reaction would putof how people are feeling. employees happy, but identifying these highsanyone off selecting an unhappy face and lows, being proactive when it comes to more than once. Because of this, andWe know the system isnt flawless, after all making positive change and ensuring that webecause everyone has bad weeks, we takewere relying on people answering honestly. continue to listen to and read our workforce a look at the averages of each employeesHowever, after using it for 12 months, we feeleffectively is a pretty good start.happiness score, over a six-week period. confident that weve been able to identifyWe use a weighted score to give the more recent weeks greater importance (while theissues are likely still current), with managers encouraged to check-in real-time and makesure that the employee with a low happiness score is doing fine and resolve any issues.Each month the Board of Directors meet to discuss the results. They get given a reportwhich contains graphs like the one above and a list of the people with the lowest weightedhappiness scores. The aim of this is to help identify potential employee problems or issues, which sometimesHR or even their line-manager may not be aware of. The Board of Directors look at a list of the happiest people too - We dont want to forget about them!Data provided by Firstco'